Refund Policy

Refund Policy – Zerafabs

At Zerafabs, we take great care to ensure our products meet quality standards. However, if you receive a damaged or incorrect product, we are here to help.

Eligibility for Refund

Refunds are applicable only under the following conditions:

  • You receive a damaged product

  • You receive an incorrect product (different from what you ordered, but does not include minor colour variations) 

To be eligible:

  • The issue must be reported within 48 hours of delivery

  • An unaltered unboxing video is mandatory for verification

  • The product must be unused, unwashed, and returned in original condition 

Refund Process

  • Once the issue is inspected and verified based on which refund shall be approved and initiated. 

  • Refunds will be processed to the original mode of payment.

  • Refunds may take 5–7 working days to reflect in your account after approval.

Non-Refundable Cases

  • Change of mind

  • Slight color variation due to lighting or screen resolution

  • Minor weaving irregularities inherent to handloom fabrics

For refund requests, please contact us at zerafabsofficial@gmail.com or WhatsApp to +91 8807450355