Terms of Service

Last updated date: 23-Jan-2026

Welcome to Zerafabs. This website is built and maintained by Zerafabs. By accessing or using our website, placing an order, or engaging with our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

“By using this website, you agree to our Terms of Service, Refund, Return, Shipping, and Privacy Policies.”

1. About Zerafabs

Zerafabs is a women-focused online retail brand for daily wear, maternity and ethnic wear. 

All references to “we”, “our”, or “us” refer to Zerafabs. “You” refers to the user, customer, or visitor of the website.

Zerafabs reserves the right to refuse service to anyone at its sole discretion.

2. Product Information & Accuracy

We strive to display product details, descriptions, pricing, and images as accurately as possible. However:

  • Minor variations in color, texture, or weave may occur due to screen settings, lighting, or the nature of handloom fabrics.

  • Such variations shall not be considered defects.

Zerafabs reserves the right to modify or discontinue any product without prior notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Payments are processed through secure third-party payment gateways.

  • Zerafabs does not store or have access to your complete payment information.

  • An order is considered confirmed only after successful payment.

4. Accuracy of information:

Information on our website or services may contain errors or omissions relating to product details, pricing, offers, shipping, or availability. Zerafabs reserves the right to correct such errors, update information, or cancel orders at any time without prior notice, including after an order has been placed. We are not obligated to update or clarify information except as required by law. 

5. Orders & Acceptance

  • Zerafabs reserves the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

  • In case of order cancellation by Zerafabs after payment, a full refund will be initiated.

6. Shipping & Delivery

Shipping timelines and charges are governed by our Shipping Policy, available on the website.

Delivery timelines are indicative and may vary due to courier delays, weather conditions, or regional restrictions. Zerafabs shall not be held liable for delays beyond its control.

7. Returns, Refunds & Cancellations

All returns and refunds are governed strictly by our Return Policy and Refund Policy.

Key points:

  • Returns/refunds are accepted only for damaged or incorrect products

  • An unboxing video is mandatory

  • Requests must be raised within 48 hours of delivery

No cancellations are permitted once the order has been shipped.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand name

  • Product Images

  • Text

  • Graphics

  • Videos

are the exclusive property of Zerafabs and are protected under applicable intellectual property laws.

Any unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

  • Misuse the website

  • Upload or transmit harmful, abusive, or unlawful content

  • Attempt unauthorized access to the website or its systems

  • Use the website for fraudulent purposes

Zerafabs reserves the right to suspend or terminate access if misuse is identified.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Zerafabs shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products.

  • Our total liability shall not exceed the value of the product purchased.

11. Indemnification

You agree to indemnify and hold harmless Zerafabs from any claims, damages, liabilities, or expenses arising from:

  • Your use of the website

  • Violation of these Terms of Service

  • Breach of applicable laws

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

13. Third-Party Services & Cookies

Zerafabs may engage third-party service providers, including payment gateways, logistics partners, and analytics tools, to operate and improve our website and services. We do not control and are not responsible for the content, policies, or practices of any third-party websites or services.

Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and improve functionality. By using our website, you consent to the use of cookies in accordance with this policy. You may choose to disable cookies through your browser settings; however, this may affect website functionality.

14. Personal Information

By using our website, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy. Personal information may include, but is not limited to, your name, contact details, billing and shipping address, and payment-related information.

We collect personal information solely for the purpose of processing orders, providing customer support, and improving our services. Zerafabs does not sell, rent, or misuse personal information and shares such data only with trusted third-party service providers as necessary to fulfil orders or comply with legal obligations.

15. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

16. Modifications to Terms

Zerafabs reserves the right to modify or update these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at zerafabsofficial@gmail.com or WhatsApp to +91 8807450355

“By using this website, you agree to our Terms of service, Refund, Return, Shipping, and Privacy Policies.”

Address: 4/489-20, Sri Angalammanpuram, Mathampalayam, Coimbatore – 641019.